| MOVING TERMS |
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| Accessorial Services |
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Services, other than line haul transportation, performed by an
agent or the van operator (such as; packing, unpacking, an extra
pickup, a long carry, an elevator carry, etc.). Accessorial
services are charged in addition to line haul transportation
charge.
Additional Transportation Charge (ATC)
This regionally adjusted charge compensates the carrier for
services performed in areas where the labor rates are higher
than the national average. It also compensates the carrier for
additional costs incurred due to traffic congestion and added
time traveling to a remote area for pickup or delivery. |
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| Advanced Charges (Third Party Service) |
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Charges for services of others engaged by an agent or the
carrier at your request. These charges are advanced to your
Bill- of- Lading charges; for example, having a pool table
dismantled for transport by a billiard service company prior to
packing is a third party service. |
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| Agent |
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An affiliated moving company authorized to act on behalf of a
motor carrier (i.e.; Mayflower, North American, Allied, Paul
Arpin, etc.). The affiliated moving company (the agent) may
serve as the booking agent, the origin agent, the hauling agent
and/or the destination agent. |
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| Auxiliary Service (Shuttle) |
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If the assigned over-the-road van is unable to make a normal
pickup/delivery because of physical constraints and a second,
smaller vehicle is needed, this is considered Auxiliary Service
(a shuttle). Examples of such physical constraints include
situations such as a road or driveway that is too narrow, a
bridge unable to support the weight of the van, and the
inability to park the moving van within a reasonable distance of
the pickup or the delivery residence. Charges for the second,
smaller vehicle are assessed on an hourly basis, in addition to
charges for the extra labor involved in making the pickup with
the shuttle truck. |
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| Bill of Lading |
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The is your contract with the carrier. It is your receipt for
your goods and the contract for their transportation. Your
signature on this document acknowledges that your goods have
been loaded on the moving van and "released to the carrier". |
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| Binding Quote |
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A guaranteed price based on the inventory "no more, no less." |
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| Booking Agent ("Writing Agent") |
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The agent who accepts the order for your move and registers it
with the van line. The booking agent may, or may not, also act
as your origin or your destination agent. |
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| Bulky Article |
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Items such as cars, boats, snowmobiles and campers usually carry
a bulky article charge to compensate the carrier for the
difficulty of loading and unloading such articles, and their
unusual bulk or low weight density. In some cases, an additional
"weight additive" rate is applicable. |
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| Carrier |
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The company providing transportation for your household goods
and on whose interstate or intrastate operating authority the
shipment is moved. |
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| Carrier's Liability For Loss Or Damage |
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The liability that the Carrier assumes for your possessions.
This amount ranges from a low of $0.30 per pound per article
(for moves within a State) or $0.60 per pound per article (for
Interstate moves) to "Full Replacement Value" with no
deductible. There are several different liability options
available to you so be sure to ask the Carrier's Representative
to explain each option, its ramifications and its cost.
Carrier's Liability For Loss or Damage is often incorrectly
referred to as "insurance". It's good to know the difference
between Carrier's Liability For Loss or Damage and insurance, so
ask your van line representative to explain the difference to
you. |
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| Claim |
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Shippers statement of loss or damage to any of his/her household
goods while they were in the care of the carrier or its agent.
Such statements are generally made on a "Claim Form". C.O.D.
(Cash On Delivery) Shipments where customer pays moving charges
at the time of delivery. For C.O.D. shipments, payment is
required in cash, or by travelers check, money order, cashier's
check or credit card (pending a prior credit card approval
process). Personal checks are not accepted for payment of C.O.D.
charges. |
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| Consignee |
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The person to whom the shipment is to be delivered. Consignor
The person from whom the shipment picked up from. |
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| CP (Carrier Packed) |
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Articles packed into cartons or crates by the carrier, not the
shipper. |
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| CWT |
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This abbreviation stands for the rate or charge per 100 pounds. |
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| Deadhead |
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Empty (unloaded) miles traveled by a driver in order to move his
or her truck to pick up a paying load. |
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| Declared Valuation |
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Distance Carry
information to you or the van operator regarding your shipment. |
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| Destination Agent |
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The agent designated in the destination area to be available to
assist or provide information to you or the van operator
regarding your shipment. |
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| Accessorial Services |
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Services, other than line haul transportation, performed by an
agent or the van operator (such as; packing, unpacking, an extra
pickup, a long carry, an elevator carry, etc.). Accessorial
services are charged in addition to line haul transportation
charge.
Additional Transportation Charge (ATC) |
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| Distance Carry |
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See "Long Carry". |
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| Elevator Carry |
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A charge to compensate the carrier for the additional labor
required to move a shipment by way of an elevator.
Additional Transportation Charge (ATC) |
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| Estimate |
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A professional assessment of the van space requirements, weight
of household goods and cost of the move determined by the
physical/visual inspection of a shipment by a representative of
the carrier. |
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| Extra Stop (Extra Pickup or
Delivery) |
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If a van operator is required to make an extra stop at either
origin or destination (other than the main pickup or delivery
points), an extra charge is assessed - the charge is determined
by the tariff. |
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| Flight Carry |
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See "Stair Carry". |
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| Flight Charge |
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See "Stair Carry". |
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| Full Replacement Value Protection |
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A valuation program which does not incorporate depreciation as a
factor in settling claims for loss or damage. |
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| International |
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Any move which crosses a country
boundary, regardless of the number of mile |
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| Interstate |
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Any move which crosses a state
boundary, regardless of the number of miles. Distinguished from
intrastate. |
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| Intrastate |
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Any move which does not cross a
state boundary, typically over 40 miles. Distinguished from
interstate. |
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| Inventory |
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The list itemizing the goods (and
their condition) that you have released to the carrier. |
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| Leaveover |
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See "Overflow". |
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| Linehaul |
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The tariff transportation charge
to move your shipment from point of origin to its final point of
destination. |
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| Local |
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In the same city. |
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| Long Carry ("Distance Carry") |
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A charge assessed when a shipment
must be moved more than 75 feet from the rear of the moving van
to the entrance of the residence. |
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| Long Haul |
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A move over 450 miles from point
to point. Long hauls are (generally) performed with
tractor-trailers. |
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| Lowball |
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An estimate of moving costs that
is purposely estimated low in order to secure a sale from the
customer. |
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| Non-Binding Quote |
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Based on the weight of the
shipment. |
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| Operating Authority |
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Certification issued by a state or
federal governmental entity authorizing a carrier to move
household goods between designated geographical areas. A van
line's agent may also have its own separate "operating
authority" issued by a state or federal governmental entity, to
move shipments within a certain geographical area. |
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| Order For Service |
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The document authorizing the
carrier to transport your household goods. Order For Service
Number: The number used to identify your shipment. It appears in
the upper right corner of the Bill of Lading and on the Order
for Service. |
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| Origin Agent |
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The agent designated in the origin
area to be available for preliminary readying of the shipment
before movement (such as packing cartons), or to provide
information to you regarding your move. |
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| Overflow ("Leaveover") |
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Articles that are left behind due
to insufficient space on a van, to be loaded on a second van for
transportation and delivery. |
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| Re-weigh |
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Second weighing of shipment
performed at destination at the shippers or the carrier's
request. Road Van: A long haul tractor-trailer that moves
shipments long distance (which is generally considered over 450
miles). |
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| Shipper |
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The person (customer) whose goods
are being moved. |
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| Short Haul |
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A move that takes place under 450
miles. Short hauls are (generally) performed with straight
trucks, although tractor-trailers can, and are, often employed
to complete large short haul moves. |
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| Stair Carry |
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An extra charge to compensate the
carrier for the additional labor and time required to move a
shipment (such as pianos) up or down flights of stairs which
lead to or from an origin or destination residence. |
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| Storage In Transit (S.I.T.) |
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Temporary storage of your
household goods in the warehouse of the carrier's agent, pending
further transportation. |
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| Straight Truck |
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A truck, generally one half the
size and capacity of a tractor-trailer. Straight trucks are
single cab and body vehicles (as opposed to a tractor-trailer in
which the cab can be separated from the trailer). |
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| Survey |
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When the booking or origin agent
examines (i.e., surveys, or visually inspects) the shipper's
goods to develop an cost estimate. |
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| Tariff |
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The carrier's provisions,
including rates, for services performed during the course of
moving a shipment. |
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| Third Party Services |
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Services performed by someone
other than the carrier at your request or as required by
federal, state or local law. |
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| Unpacking |
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The removal of your goods from
containers (boxes) and crates, and the disposal of such
containers and packing materials. |
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| Valuation |
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Shipper's declaration of the value
declared for the possessions being shipped, thereby establishing
the carrier's maximum liability for loss or damage to the
shipment. If no value is declared, the liability is then
controlled by the tariff under which the shipment was moved. |
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| Van |
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Movers call all types and kinds of
trucks used for moving "vans". A van can be as small as an
econoline pack van or as large as an 80 foot long
tractor-trailer rig. |
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| Van Operator |
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The driver of the vehicle carrying
your household goods.
Writing Agent ("Booking Agent") |
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The agent who
accepts the order for your move and registers it with the van
line. The booking agent may or may not be your origin or
destination agent. |
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